Privacy Policy & Terms and Conditions

Shamandura Diving

Website: https://www.shamanduradiving.com/
Last Updated: October 26, 2026

Welcome to Shamandura Diving. We are committed to providing memorable diving experiences in the beautiful Red Sea while respecting your privacy, protecting your personal information, and treating every customer fairly.

These Privacy Policy and Terms and Conditions explain how we handle your information, how our services operate, and the terms that apply when you use our website or book our diving activities.

By using our website or booking our services, you acknowledge that you have read these terms. Any mandatory rights provided by applicable law remain unaffected.

PART 1: PRIVACY POLICY

1. Introduction

Shamandura Diving (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy applies to visitors to our website, customers booking diving activities, individuals contacting us, and anyone using our online services.

It explains what information we collect, why we collect it, how we use and protect it, and what rights you may have regarding your personal information.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following information.

Personal Information

• Full name.

• Email address.

• Telephone number or WhatsApp contact details.

• Information submitted through contact forms or booking enquiries.

Booking and Diving Information

• Requested diving dates, courses, excursions, and packages.

• Number of participants and booking details.

• Diving certification level and experience, where relevant.

• Equipment requirements and other information needed to organize your activities.

• Relevant medical or fitness-to-dive information when necessary for safety and applicable requirements.

Payment Information

When you make a payment through our website, payment information may be processed by our payment service provider.

Depending on the payment arrangement, we may receive transaction references, payment status, billing details, or other information needed to confirm your booking.

We do not intend to store full payment card details on our own systems when these are processed directly by a third-party payment provider.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and device information.

• Operating system.

• Pages visited and approximate visit duration.

• Referring website and basic website usage information.

The information collected depends on the technologies and services enabled on our website.

3. How We Use Your Information

We may use your information to:

• Respond to questions and booking enquiries.

• Process and manage reservations.

• Provide diving courses, excursions, and related services.

• Send booking confirmations, updates, and important information.

• Organize equipment and diving activities.

• Support diver safety and applicable operational requirements.

• Process payments, refunds, and transaction enquiries.

• Improve our website and customer experience.

• Maintain website security and prevent fraud or misuse.

• Comply with applicable legal obligations.

• Send promotional offers and updates where permitted by law.

We use personal information only for appropriate purposes and retain it for no longer than reasonably necessary, subject to applicable legal requirements.

4. Legal Basis for Processing

Where required by applicable data protection laws, we process personal information on one or more of the following grounds:

• Contractual necessity: To manage your booking and provide requested services.

• Legitimate interests: To operate, maintain, secure, and improve our business, where these interests do not override your rights.

• Consent: Where you have given permission for activities such as certain marketing communications or non-essential cookies.

• Legal obligations: To comply with applicable laws and regulations.

Where processing is based on consent, you may withdraw it at any time, subject to applicable law.

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary, including:

• Payment processors.

• Website hosting and technical service providers.

• Booking and communication platforms.

• Analytics and website security providers, where enabled.

• Diving instructors, boat operators, or relevant service partners when needed to organize your booked activities.

• Legal authorities or other parties when disclosure is required by law or necessary to protect rights and safety.

We aim to share only the information reasonably necessary for the relevant purpose.

Third-party providers may process your information under their own privacy policies and applicable contractual obligations.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, improve performance, and understand how visitors use our website.

Depending on the technologies enabled, these may include:

• Essential cookies: Required for website functionality, security, or booking processes.

• Functional cookies: Used to remember preferences.

• Analytics cookies: Used to understand website traffic and performance.

• Marketing cookies: Used for advertising measurement or personalized marketing, where applicable.

You can manage cookies through your browser settings and, where available, our website’s cookie preference tool.

Where required by law, we will request consent before using non-essential cookies.

Disabling certain cookies may affect some website functions.

7. Third-Party Websites and Services

Our website may contain links to external websites or services, including social media platforms, payment providers, certification organizations, and booking services.

These third parties may collect and process information according to their own privacy policies and terms.

We do not control the privacy practices of external websites and recommend reviewing their policies before submitting personal information.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We continually seek to maintain appropriate safeguards for the information we process.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including managing bookings, maintaining business records, resolving disputes, and meeting legal obligations.

Retention periods depend on the type of information, its intended purpose, and applicable legal requirements.

When information is no longer needed, we will take reasonable steps to delete it or anonymize it where appropriate.

10. International Data Transfers

Some of our website hosting providers, payment processors, or other service providers may operate outside Egypt or your country of residence.

Where personal information is transferred internationally, we will take the steps required by applicable law to ensure that the transfer is handled appropriately and that suitable safeguards are in place where necessary.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information where legally permitted.

• Object to or request restrictions on certain processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Request a copy of certain personal information in a portable format where applicable.

• Submit a complaint to the relevant data protection authority.

To exercise any applicable rights, please contact us using the details provided at the end of this document.

We may need to verify your identity before responding to certain requests.

12. Children’s Privacy

Our website and services are not intended to collect personal information from children without appropriate authorization and safeguards.

Where a diving course or activity involves a minor, we may require information and authorization from a parent or legal guardian in accordance with applicable laws and the requirements of the activity.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter.

13. Marketing Communications

We may send information about diving courses, special offers, excursions, and other services where permitted by law.

You can opt out of promotional emails by following the unsubscribe instructions in the message or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential messages relating to an existing booking, transaction, or service.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, business practices, or applicable legal requirements.

Updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this policy periodically.

PART 2: TERMS AND CONDITIONS

15. General Terms

These Terms and Conditions apply to your use of the Shamandura Diving website and to bookings made directly with us, subject to any additional terms communicated at the time of booking.

By using our website or booking our services, you agree to comply with these terms and all applicable laws.

If you do not agree with these terms, please do not use the website or proceed with a booking.

16. Our Diving Services

Shamandura Diving provides diving-related services that may include recreational dives, diving courses, snorkeling activities, boat trips, excursions, equipment rental, and other related experiences.

Service availability, prices, schedules, inclusions, and requirements may vary depending on the selected activity, season, weather, and operational circumstances.

The details communicated during the booking process will apply to your specific reservation.

We will make reasonable efforts to ensure that information on our website is accurate and up to date. If an important change affects your booking, we will communicate it as soon as reasonably possible.

17. Bookings and Reservations

When making a booking, you agree to provide accurate and complete information necessary to arrange your selected activity.

Please carefully check your booking details, including dates, participant numbers, selected activities, and any stated requirements, before confirming your reservation.

A booking is considered confirmed when we or our authorized booking provider have accepted it and provided confirmation, subject to any stated payment requirements.

If you notice an error or need to update your details, please contact us as soon as possible.

Some activities may require advance reservations, minimum participant numbers, specific qualifications, or other conditions. These requirements will be communicated where applicable.

18. Prices and Payments

Prices and payment conditions will be communicated during the booking process.

Depending on the service, payment may be required in advance, as a deposit, or according to another arrangement agreed upon at the time of booking.

Any applicable taxes, additional charges, equipment fees, or other costs should be communicated before you confirm your purchase.

Online payments may be processed by third-party payment providers. Your payment may also be subject to the terms of the relevant provider.

If a payment fails or cannot be verified, we may contact you to resolve the issue before confirming or proceeding with your booking.

We will explain any applicable refund or cancellation conditions before you complete your booking.

19. Cancellation, Rescheduling, and Refund Policy

At Shamandura Diving, your experience and peace of mind matter to us. We understand that travel plans can change, and we aim to make cancellations and rescheduling as fair and straightforward as possible.

19.1 Customer Cancellations

If your plans change and you need to cancel your booking, please contact us as soon as possible at info@shamanduradiving.com.

We will review your request and explain the available options based on the type of booking, the notice provided, and the circumstances involved.

Any applicable cancellation charges, deposit conditions, or refund restrictions will be communicated before you confirm your booking and applied only where permitted by applicable law.

19.2 Rescheduling Your Adventure

Unable to join us on your original date? We will do our best to help you find an alternative date or activity, subject to availability.

Please contact us as early as possible to give our team the best opportunity to arrange a suitable alternative.

Any price difference or additional charge will be explained before a change is confirmed.

19.3 Weather, Sea Conditions, and Safety

Your safety always comes first.

If adverse weather, sea conditions, or other safety concerns prevent us from operating a planned activity, we will inform affected customers as soon as reasonably possible.

Depending on the circumstances and availability, we will offer rescheduling or discuss an appropriate refund for the cancelled service.

We will not ask you to compromise your safety to proceed with a booking.

19.4 Cancellations by Shamandura Diving

In exceptional circumstances, we may need to cancel, postpone, or modify an activity due to safety concerns, operational issues, or circumstances beyond our reasonable control.

If we cancel your activity, we will explain the situation and work with you to find a fair solution. Depending on the circumstances and applicable booking terms, this may include rescheduling or a refund for the cancelled service.

Nothing in this section excludes any refund or other rights required by applicable law.

19.5 Medical and Diving Requirements

All diving activities are subject to applicable medical, certification, and safety requirements.

If you are unable to participate because of a medical or safety concern, please speak with our team as soon as possible. We will discuss the available options with consideration for your circumstances and the applicable booking terms.

19.6 Refund Processing

Where a refund is approved or legally required, we will generally arrange it through the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider and your financial institution.

We will be happy to assist if you have questions about the status of your refund.

19.7 Third-Party Bookings

If you booked through a travel agency, external booking platform, or another third-party provider, its cancellation process may apply.

Please contact the provider for assistance. We will also help clarify arrangements that we can manage directly.

19.8 Contacting Us About a Cancellation

To cancel, reschedule, or enquire about a refund, please contact:

Email: info@shamanduradiving.com

Website: https://www.shamanduradiving.com/

We believe great diving experiences begin with trust, honest communication, and treating every guest with respect.

20. Diving Safety and Participant Responsibilities

Diving is an activity that requires appropriate preparation, awareness, and compliance with established safety procedures.

By participating in our diving activities, you agree to:

• Follow the instructions of our diving instructors, guides, boat crew, and authorized staff.

• Comply with applicable diving standards and safety procedures.

• Provide accurate information relevant to your diving experience, qualifications, and fitness to participate.

• Use diving equipment responsibly and as instructed.

• Inform our team of relevant medical or safety concerns before participating.

• Respect marine life, coral reefs, other divers, and the local environment.

• Avoid participating while impaired by alcohol, recreational drugs, or any substance that may affect your judgment or physical ability.

We reserve the right to refuse or stop participation where reasonably necessary for safety, qualification, medical, or legal reasons.

Where participation must be refused or stopped, we will explain the available options in accordance with the circumstances, applicable booking terms, and applicable law.

Nothing in these terms removes any legal responsibility that cannot lawfully be excluded.

21. Weather, Itinerary, and Operational Changes

Diving conditions and marine activities may be affected by weather, sea conditions, environmental factors, equipment availability, or operational requirements.

We may adjust schedules, routes, dive sites, or activity arrangements where reasonably necessary to protect safety or respond to circumstances beyond our control.

Where a significant change affects your booking, we will communicate the available alternatives as soon as reasonably possible.

We will aim to provide a comparable experience where practical, subject to safety, availability, and the nature of the booked service.

Where a change or cancellation gives you a right to a refund or other remedy under your booking terms or applicable law, that right remains unaffected.

22. Equipment and Personal Belongings

Where diving equipment is provided or rented, participants must use it responsibly and follow the instructions of our team.

Please inform our staff promptly if equipment appears damaged, defective, or unsuitable.

Customers are responsible for taking reasonable care of their personal belongings during activities. We recommend keeping valuables secure and bringing only essential items.

Any responsibility for lost, damaged, or stolen belongings will be determined in accordance with applicable law and the circumstances involved.

Nothing in these terms excludes liability where such exclusion is prohibited by law.

23. Environmental Responsibility

The Red Sea is a precious marine environment, and we encourage every guest to help protect it.

Participants must respect marine life and coral reefs, follow environmental instructions, and avoid touching, disturbing, collecting, or damaging protected marine organisms or habitats.

We encourage responsible diving practices that preserve the underwater world for future generations.

24. Website Use and Intellectual Property

All website content, including text, photographs, videos, graphics, logos, branding, and other materials, is owned by Shamandura Diving or used with appropriate permission, unless otherwise stated.

You may browse and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, commercially exploit, or republish our content without prior authorization, except where permitted by applicable law.

You also agree not to use our website in a way that could compromise its security, disrupt its operation, introduce malicious software, or infringe the rights of others.

25. Photography and Media

Photographs or videos may occasionally be taken during diving activities for operational, educational, or promotional purposes.

Where identifiable individuals are to be used in promotional materials, we will seek consent where required by applicable law and respect applicable restrictions.

You may inform our team if you have concerns about being photographed or filmed. We will explain the available arrangements, subject to legitimate operational and safety requirements.

Any use of customer images will remain subject to applicable privacy and data protection laws.

26. Third-Party Services

Our website may link to third-party websites or services, including payment providers, social media platforms, booking systems, and diving certification organizations.

We do not control all third-party services and cannot guarantee their availability, content, or privacy practices.

Your use of such services may be subject to their own terms and policies.

27. Limitation of Liability

To the extent permitted by applicable law, Shamandura Diving shall not be responsible for losses arising from circumstances beyond its reasonable control, including severe weather, unexpected sea conditions, third-party service disruptions, or other unavoidable operational interruptions.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, gross negligence where applicable, death or personal injury caused by negligence where such limitation is prohibited, or any other liability that cannot lawfully be excluded or limited.

Customers retain all rights and remedies available under applicable law.

28. Force Majeure

Neither party will be considered in breach of these terms to the extent that performance is prevented or delayed by circumstances beyond reasonable control, such as natural disasters, extreme weather, government restrictions, public emergencies, or significant transport or infrastructure disruptions.

Where such circumstances affect a booking, we will communicate with affected customers and discuss reasonable alternatives, including rescheduling or refunds where applicable under the booking terms and law.

29. Complaints and Customer Support

We want every guest to have a positive experience with Shamandura Diving.

If you have a concern about a booking, service, payment, or interaction with our team, please contact us and explain the issue.

We will review your concern and make reasonable efforts to resolve it fairly and promptly.

Contact email: info@shamanduradiving.com

30. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our services, operations, website, or applicable legal requirements.

The latest version will be published on our website with an updated date.

Changes will not remove rights that customers have already acquired under applicable law or valid booking agreements.

Any specific terms communicated and agreed upon during a booking will continue to apply to that booking to the extent required by the agreement and applicable law.

31. Governing Law

These terms are intended to operate in accordance with the applicable laws of Egypt and any other mandatory laws that apply to the customer or transaction.

Any dispute will be handled by the competent courts or other appropriate dispute-resolution bodies with jurisdiction under applicable law.

Nothing in this section deprives a customer of mandatory legal protections or rights that cannot lawfully be waived.

32. Contact Information

If you have any questions about this Privacy Policy, these Terms and Conditions, a booking, a cancellation, or your personal information, please contact us.

Shamandura Diving

Website: https://www.shamanduradiving.com/

Email: info@shamanduradiving.com

Location: Sharm El Sheikh, South Sinai, Egypt.

We are happy to help and will make reasonable efforts to respond to your enquiry.

Thank you for choosing Shamandura Diving.

We look forward to welcoming you to the Red Sea and helping you discover its incredible underwater world.

Shamandura Diving — Discover • Learn • Advance