Refund & Returns
Prices and Payments
Prices and payment conditions will be communicated during the booking process.
Depending on the service, payment may be required in advance, as a deposit, or according to another arrangement agreed upon at the time of booking.
Any applicable taxes, additional charges, equipment fees, or other costs should be communicated before you confirm your purchase.
Online payments may be processed by third-party payment providers. Your payment may also be subject to the terms of the relevant provider.
If a payment fails or cannot be verified, we may contact you to resolve the issue before confirming or proceeding with your booking.
We will explain any applicable refund or cancellation conditions before you complete your booking.
19. Cancellation, Rescheduling, and Refund Policy
At Shamandura Diving, your experience and peace of mind matter to us. We understand that travel plans can change, and we aim to make cancellations and rescheduling as fair and straightforward as possible.
19.1 Customer Cancellations
If your plans change and you need to cancel your booking, please contact us as soon as possible at info@shamanduradiving.com.
We will review your request and explain the available options based on the type of booking, the notice provided, and the circumstances involved.
Any applicable cancellation charges, deposit conditions, or refund restrictions will be communicated before you confirm your booking and applied only where permitted by applicable law.
19.2 Rescheduling Your Adventure
Unable to join us on your original date? We will do our best to help you find an alternative date or activity, subject to availability.
Please contact us as early as possible to give our team the best opportunity to arrange a suitable alternative.
Any price difference or additional charge will be explained before a change is confirmed.
19.3 Weather, Sea Conditions, and Safety
Your safety always comes first.
If adverse weather, sea conditions, or other safety concerns prevent us from operating a planned activity, we will inform affected customers as soon as reasonably possible.
Depending on the circumstances and availability, we will offer rescheduling or discuss an appropriate refund for the cancelled service.
We will not ask you to compromise your safety to proceed with a booking.
19.4 Cancellations by Shamandura Diving
In exceptional circumstances, we may need to cancel, postpone, or modify an activity due to safety concerns, operational issues, or circumstances beyond our reasonable control.
If we cancel your activity, we will explain the situation and work with you to find a fair solution. Depending on the circumstances and applicable booking terms, this may include rescheduling or a refund for the cancelled service.
Nothing in this section excludes any refund or other rights required by applicable law.
19.5 Medical and Diving Requirements
All diving activities are subject to applicable medical, certification, and safety requirements.
If you are unable to participate because of a medical or safety concern, please speak with our team as soon as possible. We will discuss the available options with consideration for your circumstances and the applicable booking terms.
19.6 Refund Processing
Where a refund is approved or legally required, we will generally arrange it through the original payment method where possible.
The time required for the refund to appear in your account may depend on the payment provider and your financial institution.
We will be happy to assist if you have questions about the status of your refund.
19.7 Third-Party Bookings
If you booked through a travel agency, external booking platform, or another third-party provider, its cancellation process may apply.
Please contact the provider for assistance. We will also help clarify arrangements that we can manage directly.
19.8 Contacting Us About a Cancellation
To cancel, reschedule, or enquire about a refund, please contact:
Email: info@shamanduradiving.com
Website: https://www.shamanduradiving.com/
We believe great diving experiences begin with trust, honest communication, and treating every guest with respect.